How we handle your info at Rune Shroud Frontier Fitness
Look, we get it - nobody actually wants to read privacy policies. But here's the thing: at Rune Shroud Frontier Fitness, we're pretty serious about keeping your personal stuff safe. This isn't just some copy-paste legal document. We actually care about how your data gets handled because, well, you're trusting us with your fitness journey and that means something.
This policy breaks down what info we collect when you train with us, sign up for classes, or just browse our site. We're based in Vancouver, BC, so we follow Canadian privacy laws (PIPEDA, for those keeping track). Bottom line? We're not gonna sell your email to some sketchy supplement company or blast your fitness goals all over social media without asking.
Last Updated: November 5, 2025
When you join our gym or sign up for classes, we're gonna need some basics: your name, email, phone number, and address. Pretty standard stuff. We also collect emergency contact info because safety first - if you're pushing max weight and something goes sideways, we need to know who to call.
Here's where it gets specific to what we do. For personal training and our nutrition coaching programs, we'll collect info about your current fitness level, any injuries or health conditions we should know about, your goals, and progress measurements. This isn't us being nosy - it's how we keep you safe and help you actually hit those PRs. If you've got a bad shoulder, we need to know before you attempt overhead squats, ya know?
We collect payment details when you buy memberships, class packages, or personal training sessions. Credit card info, billing address, that kind of thing. We use secure payment processors though - we're not storing your full credit card numbers on some dusty server in our back office.
Like pretty much every website on the planet, we collect some technical stuff when you visit our site: IP address, browser type, pages you check out, how long you're hanging around. It helps us figure out if our website's actually useful or if everyone's bouncing after 5 seconds because the class schedule page is broken.
Alright, so what do we actually do with all this info? Here's the honest breakdown:
We're not in the business of selling your data. Period. But there are a few situations where we might need to share info:
We work with some third-party companies that help us run things - payment processors, email services, scheduling software. They only get access to the info they need to do their job, and they're contractually obligated to keep it secure.
If we're legally required to hand over information (like a court order or subpoena), we'll comply. We'll also disclose info if we genuinely believe it's necessary to prevent harm or illegal activity.
If Rune Shroud Frontier Fitness ever gets sold or merges with another gym (not planning on it, but you never know), your info would transfer to the new owners. They'd still have to follow this privacy policy though.
Sometimes we might want to feature member success stories or photos from the gym. We'll always ask your permission first. No surprise appearances in our Instagram feed without your okay.
We take security pretty seriously. Not gonna lie and say we're Fort Knox, but we've got solid measures in place:
All sensitive data's encrypted both when it's being transmitted and when it's stored. Your payment info goes through secure, encrypted channels.
Only staff who actually need access to your info can see it. The front desk person doesn't need to know your medical history.
Physical files are locked up, digital files are stored on secure servers with regular backups.
We keep our systems updated and monitor for any suspicious activity or potential breaches.
Yeah, we use cookies. Not the delicious kind (though we've got strong opinions on post-workout snacks). These are little data files that help our website work better.
Most browsers let you control cookies through settings. Just heads up - if you disable them all, some parts of the site might not work right. You can also clear cookies whenever you want.
Under Canadian privacy law, you've got some solid rights when it comes to your personal info. Here's what you can do:
You can ask to see what personal info we've got on file for you. We'll give you a copy within a reasonable timeframe (usually 30 days).
If something's wrong or outdated, let us know and we'll fix it. Actually, please let us know - we want your records to be accurate.
You can request deletion of your personal data. There are some limits here - we might need to keep certain records for legal or legitimate business reasons, but we'll delete what we can.
If you've agreed to certain uses of your data (like marketing emails), you can change your mind anytime. Just hit that unsubscribe button or let us know.
You can object to how we're using your info in certain situations. We'll review your request and stop if there's no compelling reason to continue.
Want to take your data to another gym? You can request a copy in a commonly used format. We're not gonna hold your progress notes hostage.
To exercise any of these rights: Just email us at info@runeshroudfrontier.info or call (604) 555-7863. We'll verify your identity (gotta make sure it's actually you) and get back to you within 30 days.
We run youth athletic development programs, so yeah, we work with kids and teens. But we're extra careful with their information.
For anyone under 18 participating in our programs, we require parental or guardian consent before collecting any personal info. Parents have the right to review their kid's information, request corrections, or ask us to delete it.
The info we collect for youth members is limited to what's necessary for training safely and effectively: basic contact details, emergency contacts, health info relevant to their training, and progress tracking. We don't collect more than we need, and we definitely don't share kids' info for marketing purposes.
If you're a parent with questions or concerns about your child's privacy, hit us up anytime. We take this stuff seriously because, well, they're kids.
Look, things change. Privacy laws get updated, we might add new services, technology evolves. When we need to update this policy, we'll post the new version here with an updated date at the top.
For minor changes (like fixing typos or clarifying something that was confusing), we'll just update the policy. For major changes that significantly affect how we handle your data, we'll give you a heads up via email or a notice on our website.
We recommend checking this page occasionally, especially if you're the type who actually reads terms and conditions. If you keep using our services after we post updates, that means you're cool with the changes. If you're not cool with them, let us know and we can discuss your options.
Got questions about this privacy policy? Concerned about how we're handling your data? Want to exercise your privacy rights? Just wanna chat about privacy stuff? We're here for it.
1247 Frontier Way
Vancouver, BC V6B 2K9
Canada
(604) 555-7863